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Abu Dhabi Police, United Arab Emirates

Customer

Abu Dhabi Police is the primary law enforcement agency of Abu Dhabi, the largest of the United Arab Emirates with a population of over 2 million. Abu Dhabi Police operates its own digital TETRA network, known as Policom. The network provides emirate-wide coverage, connecting more than 5,000 TETRA terminals and supporting both voice and data communications.

User needs

Abu Dhabi Police wanted to deploy a complete communications solution including network, terminals and applications to get the full voice and data benefits from their TETRA technology investment.

Colour images, such as photos, are an increasingly important element of the mission-critical information that officers need in order to do their job effectively. An image messaging solution was therefore a priority for implementation on the Policom network.

Solution

The Policom network project team chose to work with Portalify to develop and launch a colour image messaging application in time for the Policom network rollout. The application uses WAP Push technology and Portalify's innovative SDS- based technology to transmit images to TETRA terminals swiftly and reliably. An officer can view a transmitted image as soon as it arrives without the need to click on a link. Portalify solutions have also been used to implement database queries for vehicle database access on the Policom network.

The application is based on Portalify's Image Messaging and Message deployed as an infrastructure server in the Policom network's IP backbone. Users who are within reach of the IP backbone can access the application from any web browser. The image messaging application is helping Abu Dhabi Police to communicate vital information more efficiently in order to meet its public safety objectives.

Commenting on the application, Captain Al Khanbashi of Abu Dhabi Police said:

“Earlier, with analogue radio terminals with small displays there were hardly any data messaging capabilities. Now, with TETRA terminals, Arabic text and colour images with good resolution can be transferred to officers throughout the large area of the Emirate of Abu Dhabi. The Portalify Image Messaging Solution has proven the capabilities of TETRA data messaging. The usability of Image Messaging is not only confined to database queries, where the face of the person can be displayed, it also brings benefits to task-related messaging. We look forward to continued co-operation with Portalify and to further extend our Image Messaging features.”